Privacy Policy
Last updated: February 16, 2026
1. Introduction
Besmi ("we," "our," or "us") operates the besmi.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Business profile information (business name, phone number, bio, avatar)
- Booking information (appointment dates, service selections, client contact details)
- Communications sent through our platform (SMS messages, emails)
- Payment information (processed securely by Stripe; we do not store card numbers)
We also automatically collect usage data such as IP addresses, browser type, pages viewed, and access times.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process bookings and send appointment reminders
- To send transactional emails and SMS notifications
- To respond to your requests and customer support inquiries
- To detect, prevent, and address fraud or security issues
- To comply with legal obligations
4. Third-Party Services
We use the following third-party services to operate our platform:
- Firebase (Google) — Authentication, database, and hosting
- Twilio — SMS messaging
- SendGrid — Transactional email delivery
- Stripe — Payment processing
- Google Gemini — AI-powered assistant features
Each of these services has their own privacy policies governing how they handle your data.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at the email below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: support@besmi.com